Support

Here at DynDNS.com, we're well-known for our excellent support. Our support site contains an extensive archive of past problems and their resolutions, both for our specific services as well as tutorials for third-party applications and services.

FAQs
Popular Topics
  1. Why can't I connect to my hostname? — Our comprehensive troubleshooting guide
  2. Dynamic DNS Setup & Troubleshooting — Getting started with Dynamic DNS
  3. Update Clients — Our collection of Dynamic DNS update software
  4. Routers and Port Forwarding — One of the most common connection errors
  5. Knowledge Base — A collection of articles and how-tos relating to our services

  6. Didn't find what you were looking for? Use our search tool for help:
Tutorials
How to set up...
DynDNS.com Services — Custom/Secondary/Dynamic DNS, MailHop, domain registrations, and more
Update Clients — Guides related to our update clients
DVRs, CCTVs and Cameras — Step-by-step guide for setting up your device
Webservers — Guide to setting up your own website with Apache
Mail Servers — Guide to setting up your mail server and MX records
Remote Access & FTP — Guide to FTP, VPN, VNC and Remote Desktop
Tools
DNSCog
DNSCog — DNSCog is our collection of online diagnostics tools, providing a variety of utilities to help test your domain's DNS.

Additional Tools
Update Client Configurator — Generate configuration files for ddclient or inadyn update clients
Open Port Tool — Determine if your ISP blocks certain incoming ports
Secret Registration Contact Form — Contact a domain holder using the DynDNS® Secret Registration service
checkip.dyndns.com — Get your current external IP address (also available on port 8245 to work around some proxies)
MailHop Test Tool — Send a test message via your MailHop service
Contact
Online Support
DynDNS.com Community Forum — Users helping users
Online Contact Form — E-mail support is offered to all of our users, and is our preferred method of contact. E-mail allows us to more effectively communicate complex URLs or procedures.

Phone Support
Phone Support — Phone support is only available to paying customers. If you have a paid service, please login to view the support page.
Premier Support — Premier Support is an added service above and beyond our standard support channels, which provides 24x7x365 telephone support with a guaranteed one (1) hour response time.
DynDNS Community
Join thousands of DNS experts and ask or answer questions about DynDNS services.

DNS analysis report tool
DNSCog is a suite of free DNS diagnostic tools:
powerful DNSCog report tool,
WHOIS lookup, traceroute, DNS lookup, and DNSSEC verification (chase).