DynDNS Launches Premier Support Service

May 18, 2005

Dynamic Network Services, Inc. (DynDNS) announced today the availability of Premier Support, an advanced customer support offering. Customers using any DynDNS services can now access DynDNS Support Technicians around-the-clock through an interactive telephone response system.

Upon purchasing Premier Support, customers will be assigned a set of unique "case numbers." The numbers are used to verify purchase of the service at the time of an incident. Customers will be able to call a toll-free (within the United States) telephone number, enter their incident number and a callback telephone number, and record a voicemail describing the problem they are having.

"From there, everything goes on behind the scenes," said Christian Smith, DynDNS Director of Customer Service. "Once a case is opened, the appropriate technicians are paged, given the details of the problem, and a response can be coordinated. Customers can expect a return phone call within about 60 minutes of their initial call."

"Premier Support is designed for customers whose support needs go beyond our standard e-mail and telephone support services," explained Tim Wilde, DynDNS President and CEO. "By providing access to our technicians 24x7x365, our customers can feel a sense of security, knowing that support is readily available at any time."

DynDNS has been offering free e-mail-based support since its inception. In 2002, DynDNS announced telephone based support during business hours for customers utilizing the Custom DNS, Secondary DNS, Domain Registration, and MailHop services. Premier Support now adds to those existing offerings, providing our customers with round-the-clock support and a quick response.

See more information on DynDNS Premier Support

About Dynamic Network Services Inc.

Founded in 1998, originally as a free DNS service for the Perl and open source communities, Dynamic Network Services Inc. (Dyn Inc.) has grown quietly and steadily to become one of the Internet's largest and most reliable providers of domain, zone and email solutions, through its innovative and well supported services. Still offering its signature free service, the company today plays a key role in keeping the Internet's DNS infrastructure at large running smoothly and stays faithful to its core values of engineering excellence. Additionally, Dyn Inc. also offers Dynect®, an enterprise class dynamic DNS offering.

DynDNS® and Dynect® are registered trademarks of Dynamic Network Services Inc. All other trademarks are the property of their respective owners.