Refund Policy

The refund policy of Dynamic Network Services, Inc. ("DynDNS") allows for 30 day free trial period on all services except for domain registrations, domain transfers, SSL certificates, and Premier Support Cases.

  1. Purchases relating to domain registration or domain transfers, SSL Certificates, and Premier Support cannot be refunded once active, issued, or used.
  2. All other services have a 30 day risk-free trial period. At anytime within the 30 day period, Customer may end the trial period and request a full refund. Refunds may be initiated by cancelling the service, which may be done by viewing the service and following the cancel link. Services without an available cancel link may be cancelled by sending an e-mail request to the billing department.
  3. Refunds will be primarily applied to the original payment source or to a voucher at DynDNS' discretion.
  4. Renewing a service invalidates the option to refund previous purchases made toward that service.
  5. DynDNS reserves the right to reverse any transaction in the case of an error caused by DynDNS.

See the contact page if you wish to contact the billing department directly.